Terms of Service
TERMS OF SERVICE
These Terms of Service ("Terms") govern your use of kaylumi.com (the "Website") and any purchase you make from it. By accessing the Website or placing an order, you agree to these Terms.
Kaylumi is a trading name of [your registered business name], a sole proprietorship registered with the Netherlands Chamber of Commerce (KVK) under number 97220671.
Orders are fulfilled and shipped by our logistics partner, Novarc Limited, from Hong Kong.
Nothing in these Terms limits the rights you have as a consumer under the laws that apply to you.
1. USE OF THE WEBSITE
By using this Website, you confirm that you are at least 18 years old, or that you are using the Website under the supervision of a parent or legal guardian.
You agree not to use the Website for any unlawful purpose. Any misuse of the Website, including attempts to interfere with its security or to distribute harmful code, may result in your access being terminated.
2. ONLINE STORE PLATFORM
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products online securely. Payments are processed by the payment providers shown at checkout.
3. PRODUCT INFORMATION & AVAILABILITY
We do our best to make sure all product descriptions, images and prices are accurate. However:
- Product availability may change without notice
- Colours may look slightly different depending on your screen settings
- We may limit the quantity per order
- We may discontinue products at any time
4. PRICES
All prices are shown in the currency of your market and include VAT where applicable. Shipping costs and any other charges are shown clearly before you complete your order.
We may change prices and update the Website at any time. Price changes do not affect orders that have already been confirmed.
5. ORDERS & PAYMENT
Your order is confirmed once you receive an order confirmation by email.
We may refuse or cancel an order if fraud is suspected, if the billing information is incorrect, or if the order breaches these Terms. If we cancel an order you have already paid for, we will refund you in full.
You agree to provide accurate and up-to-date payment and contact details.
6. DELIVERY
Orders are shipped from Hong Kong by our logistics partner. Delivery times and costs are described in our Shipping Policy. If your order does not arrive within 30 days, or within the delivery time we agreed with you, you may cancel it and receive a full refund.
7. RIGHT OF CANCELLATION, RETURNS & REFUNDS
As a consumer in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of receiving it, without giving a reason. How to do this, and how refunds work, is described in our Return & Refund Policy.
8. WARRANTY
All products are covered by the statutory rights that apply to you as a consumer: a product must be as described and fit for normal use. If a product is faulty, please contact us and we will offer a repair, replacement or refund in line with your legal rights.
9. THIRD-PARTY SERVICES & LINKS
Our Website may contain links to third-party websites or services. We are not responsible for their content, privacy practices, or any transactions you make outside our Website.
10. REVIEWS & SUBMISSIONS
If you submit reviews, comments or feedback, you allow us to publish and use them on our Website and channels. Submissions must not be unlawful or misleading, or infringe anyone else's rights. We may remove inappropriate content. We do not edit reviews to change their meaning.
11. PRIVACY
We handle your personal data in accordance with our Privacy Policy, available on this Website.
12. ERRORS
Occasionally the Website may contain errors in product descriptions, prices, promotions or availability. If an obvious pricing error is discovered after you order, we will contact you and you may choose to cancel the order for a full refund.
13. LIABILITY
We are liable for damage caused by our products or services to the extent required by law. We are not liable for indirect or consequential damage, except where the law does not allow this to be excluded.
14. SEVERABILITY
If any part of these Terms is found to be invalid, the rest of the Terms remains in force.
15. COMPLAINTS
If you have a complaint, please contact us first at hello@kaylumi.com. We aim to respond within 2 business days and to resolve complaints within 14 days.
16. GOVERNING LAW
These Terms are governed by the laws of the Netherlands. If you are a consumer living in another EU country or in the United Kingdom, you also keep the protection of the mandatory consumer laws of your country of residence.
17. CHANGES TO THESE TERMS
We may update these Terms from time to time. The version that applies to your order is the version published on the Website at the time you placed it.
CONTACT & COMPANY INFORMATION
Shop name: Kaylumi
Company name: Novarc Limited
Company Registration Number: 97220671
Email: hello@kaylumi.com
Phone:
Business Address:
Novarc Limited
Rm 06, 26th Floor, Working View Commercial Building
21 Yiu Wah Street, Causeway Bay, Hong Kong
Customer service hours: Monday – Friday, 9:00 – 17:00 (CET)
We usually reply within 24 hours on weekdays.