Billing Terms Conditions

Billing Terms & Conditions

This Billing Terms and Conditions document outlines the payment and billing practices for Kaylumi.

1. Accepted Payment Methods
At Kaylumi, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:
- Credit & Debit Cards: Visa, Mastercard, American Express
- PayPal
- Apple Pay & Google Pay
All payments are processed in British Pounds (GBP).

2. Payment Processing
- Payments must be completed at the time of purchase.
- Orders will not be processed or shipped until full payment has been received.
- If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency
- All prices listed on www.kaylumi.com are in British Pounds (GBP).
- Prices are subject to change without notice.
- Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing
- Kaylumi uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
- We do not store your credit card or payment details.

5. Refunds & Chargebacks
- Refunds are processed according to our Refund & Return Policy.
- Unauthorized chargebacks will be disputed.
- If you experience any issues, please contact us first at hello@kaylumi.com.

6. Fraud Prevention
- Kaylumi reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
- Additional identity verification may be requested for high-value transactions.

7. Contact Information
Store Name: Kaylumi
Address: De Ruijterkade 5, 1013 AA Amsterdam, the Netherlands
Email: hello@kaylumi.com
Phone: +44 7446 379055‬
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (CET)
Response Time: We aim to reply within 1 business day.