Privacy Policy

PRIVACY POLICY

Last updated: 27 September 2026

This Privacy Policy explains how Kaylumi ("we", "us" or "our") collects, uses and protects your personal data when you visit or make a purchase from kaylumi.com (the "Website").

1. WHO WE ARE

Kaylumi is a trading name of [your registered business name], registered with the Netherlands Chamber of Commerce (KVK) under number [KVK number]. We are the data controller responsible for your personal data.

Business address: Koningin Maximalaan 83, 2135VG Hoofddorp
Email: hello@kaylumi.com
Phone: [phone number]

2. WHAT INFORMATION WE COLLECT

A. Information you provide
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment details (processed securely by our payment providers; we do not store full card details)
- Any messages you send us

B. Information collected automatically
- IP address
- Browser and device type
- Pages visited, time spent and referral source
- Cookies and similar technologies (see section 8)

3. HOW WE USE YOUR INFORMATION AND WHY

We use your personal data to:

- Process, ship and deliver your order (performance of a contract)
- Handle payments, returns and refunds (performance of a contract)
- Answer your questions and provide customer service (performance of a contract / legitimate interest)
- Prevent fraud and keep our Website secure (legitimate interest)
- Keep records for tax and accounting purposes (legal obligation)
- Send you marketing emails, only if you have opted in (consent)
- Measure and improve our Website and advertising, only with your cookie consent (consent)

You can withdraw your consent at any time, for example by using the unsubscribe link in our emails or by changing your cookie settings.

4. WHO WE SHARE YOUR INFORMATION WITH

We only share your data with parties that help us run our store:

- Shopify – our e-commerce platform
- Payment providers: [e.g. Shopify Payments, PayPal]
- Novarc Limited (Hong Kong) – our logistics partner, which fulfils and ships your order
- Shipping carriers: [e.g. Royal Mail, DHL, YunExpress]
- Email service provider: [e.g. Shopify Email, Klaviyo]
- Analytics and advertising: Google (Google Analytics, Google Ads), only with your consent

We never sell your personal data.

5. INTERNATIONAL TRANSFERS

Some of these parties are located outside the European Economic Area and the United Kingdom, including in Hong Kong and the United States. When we transfer your data outside these areas, we make sure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses.

6. HOW LONG WE KEEP YOUR DATA

We keep your personal data only as long as necessary for the purposes above. Order and invoice data is kept for 7 years, as required by Dutch tax law. Marketing data is kept until you unsubscribe.

7. DATA SECURITY

We take appropriate technical and organisational measures to protect your personal data. Our Website uses a secure (SSL) connection, and payments are processed by certified payment providers.

8. COOKIES

We use:
- Essential cookies – needed for the Website and checkout to work
- Analytics cookies – to understand how visitors use our Website
- Advertising cookies – to measure and improve our ads (e.g. Google Ads)

Analytics and advertising cookies are only placed with your consent, which you give through the cookie banner. You can change your choice at any time via the cookie settings on our Website or in your browser.

9. YOUR RIGHTS

Under the GDPR and UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Have your data deleted
- Restrict or object to processing
- Receive your data in a portable format
- Withdraw your consent at any time

To exercise any of these rights, email us at hello@kaylumi.com. We will respond within one month.

You also have the right to lodge a complaint with a data protection authority. In the Netherlands this is the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl); in the United Kingdom it is the Information Commissioner's Office (ico.org.uk).

10. THIRD-PARTY LINKS

Our Website may contain links to other websites. We are not responsible for their privacy practices. Please read their privacy policies separately.

11. CHILDREN

Our Website is not intended for children under 16. We do not knowingly collect personal data from children.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the date of the last update.

13. CONTACT US

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: hello@kaylumi.com
Phone: [phone number]
Address: Koningin Maximalaan 83, 2135VG Hoofddorp