Shipping Policy

SHIPPING POLICY

Last updated: 27 September 2026

Thank you for shopping with Kaylumi. This Shipping Policy explains how we process, ship and deliver your order. We want you to know exactly what to expect before you buy.

All orders are fulfilled and shipped by our logistics partner, Novarc Limited, from Hong Kong.

1. PROCESSING TIME

Orders are processed on business days (Monday to Friday, excluding public holidays).

Processing time: 1–3 business days

Orders placed after 5:00 PM (UK time), or on weekends and public holidays, are processed on the next business day.

2. SHIPPING TIME

Once your order has been processed, it is handed to the carrier for delivery.

Destination: United Kingdom
Estimated shipping time: 5–10 business days

3. TOTAL DELIVERY TIME

Total delivery time = processing time + shipping time.

For the United Kingdom, you can expect your order within approximately 6–13 business days.

These are estimates. Delivery can occasionally take longer because of the carrier, customs checks or other circumstances outside our control.

4. SHIPPING COSTS

Shipping is free on all orders to the United Kingdom.

The final shipping cost is always shown at checkout before you pay.

5. TRACKING YOUR ORDER

Once your order has shipped, you will receive a confirmation email with a tracking number, so you can follow your parcel until it arrives.

6. CUSTOMS, DUTIES & TAXES

Orders to the United Kingdom: 

 Orders with a value of £135 or less include UK VAT and have no extra charges on delivery. For orders above £135, import VAT and any customs duties may be charged by the carrier on delivery. These charges are the responsibility of the recipient.

Orders to other countries may be subject to import taxes, customs duties and fees, which are the responsibility of the recipient.

7. DAMAGED, LOST OR LATE PARCELS

We pack our lighting carefully, but if your order arrives damaged, please contact us within 14 days of delivery with photos of the product and the packaging. We will arrange a replacement or a refund.

If your parcel has not arrived within 30 days of your order, or tracking shows it is lost, please contact us and we will send a replacement or give you a full refund.

8. DELAYS

Although we do our best to deliver on time, delays can occur due to:

- Carrier delays
- Customs inspections
- Weather conditions
- Incorrect or incomplete addresses

Please check your shipping details carefully at checkout. If an order is returned to us because of an incorrect address, we will contact you to arrange re-delivery.

9. QUESTIONS?

For any questions about shipping, please contact us:

Email: hello@kaylumi.com
Phone: [phone number]
Customer service hours: Monday – Friday, 9:00 – 17:00 (CET)