Payment Policy

PAYMENT POLICY

Last updated: 27 September 2026

At Kaylumi, we want paying for your order to be simple, secure and transparent. This page explains which payment methods we accept and how payments are handled.

1. PAYMENT METHODS

We accept the following payment methods:

- Visa (credit and debit)
- Mastercard (credit and debit)
- American Express
- Apple Pay
- Google Pay
- PayPal

The payment methods available to you are shown at checkout.

Payments to the United Kingdom are processed in British pounds (GBP). There are no extra fees for any of our payment methods.

2. PAYMENT PROCESSING AND CONFIRMATION

Your payment is processed as soon as you complete checkout. Once your payment is authorised, you will receive an order confirmation by email. Your order will then be prepared for dispatch within the processing time described in our Shipping Policy.

If your payment is declined, your order will not be placed and you will not be charged.

3. SECURE PAYMENTS

All transactions on our Website are protected by SSL encryption. Payments are processed through Shopify Payments and other certified payment providers that meet the PCI DSS security standard.

We never see or store your full card details.

4. PRICES, TAXES AND FEES

All prices on our Website include UK VAT for customers in the United Kingdom. There are no hidden fees or transaction costs. You will never be charged more than the total amount shown at checkout.

5. REFUNDS

Refunds are made to your original payment method. For more information, please see our Return & Refund Policy.

6. PAYMENT ISSUES

If you have any problems with a payment, such as a declined card, a failed transaction or a missing order confirmation, please contact us. We will help you make sure your order is completed correctly.

If you think you have been charged incorrectly, please contact us first before contacting your bank, so we can solve it quickly.

7. CONTACT

Email: hello@kaylumi.com
Phone: [phone number]
Customer service hours: Monday – Friday, 9:00 – 17:00 (CET)